Delivery zones and fees
Draw rings around your store or list ZIP codes. Each zone sets its delivery fee, minimum order, free-delivery threshold and extra ETA time. Checkout checks the address and quotes the fee before the customer pays.
Operations · Delivery
Deliver with your own drivers. Keep every dollar.
Pizza, Chinese takeout, wings: if you run your own drivers, Vertex runs the rest. Customers order on your site, you dispatch from one board, drivers work from their phone, and guests watch their order arrive on a branded tracking page.
- Delivery zones by distance or ZIP code, each with its own fee and minimum
- Dispatch by hand or automatically, several nearby orders per trip
- Live driver map, driver phone app and a branded tracking page
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Commission per delivery
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Apps for drivers to install
Online, cash, card at door
Ways to pay
What you get
Everything that ships with Delivery
Dispatch board
Every delivery in one live list: preparing, ready, out for delivery and delivered. Assign orders to a driver in two clicks, or switch on automatic dispatch to send nearly ready orders to the closest free driver.
Multi-order trips
Nearby orders are grouped into one trip, up to the limit you set, and the stops are put in a sensible order. Suggested trips show up right in the assign dialog.
Live driver map
See the store, your zones, every drop-off and each driver's position and route on one map, with live ETAs that update as drivers move.
Driver app, no download
Each driver gets a private link that opens on their phone. Start a shift, share location, accept trips, get directions in Google Maps or Apple Maps, call or text the customer and mark orders delivered.
Customer tracking page
Customers follow their order from kitchen to door on a page in your branding, with status steps, an ETA and the driver on the map while they're on the way.
Cash and card at the door
Offer cash on delivery (with an optional limit) or card at the door alongside online payment. Drivers record what they collect, including tips.
End-of-shift cash count
See what each driver owes the store, net of card tips you owe them, then record the count and any shortage or overage.
How it works
From setup to live in minutes
Set your store and zones
Add the store address, draw delivery zones and set fees, minimums and kitchen time.
Add your drivers
Enter each driver's name and phone, then text them their private driver link.
Turn on delivery
Delivery appears next to Pickup at checkout, with the fee and ETA for the customer's address.
Dispatch and track
Assign orders or let automatic dispatch do it, watch drivers on the map, and settle cash at the end of the shift.
FAQ
Common questions
Do my drivers need to download an app?
No. Each driver gets a private link that opens in their phone's browser, and they can add it to their home screen. Their location is shared with the store only while they're on shift.
Can Vertex send DoorDash or Uber drivers?
No. Delivery in Vertex is built for restaurants that run their own drivers. If you need on-demand drivers from a delivery network, that service isn't part of Vertex today.
How is the delivery fee worked out?
By zone. A zone is either a distance ring around your store (based on estimated driving distance) or a list of ZIP codes, and each zone has its own fee, minimum order and optional free-delivery threshold.
Can customers pay cash on delivery?
Yes. You can offer cash on delivery, card at the door, or both, next to paying online. Set a cash limit if you only want smaller orders paid in cash. Cash orders go to the kitchen right away and are marked paid when the driver records the payment.
Can one driver take several orders at once?
Yes. Nearby orders can go out on one trip, up to the number of orders and the distance you set. The assign dialog suggests trips, and automatic dispatch groups them for you.
Which plans include delivery?
Delivery is included for restaurants on the Growth and Scale plans, with no per-order or per-delivery fee from Vertex.
Get started
Try Delivery on a real store.
Free plan with no card needed. Paid plans start with a 7-day free trial.